General Questions
FAQs
What is the bank’s routing number?
103100250
103100250
How do I order checks?
New Check Orders
New Check Orders
- Call your local banking office
- Stop by one of our convenient banking offices
Check Reorder
- Use our online banking service, NetBanker
- Call your local banking office
- Stop by one of our convenient banking offices
How do I change my debit card PIN?
To change your PIN on an already active debit card, call 844.487.6333 and follow the prompts. You must know your current PIN.
To change your PIN on an already active debit card, call 844.487.6333 and follow the prompts. You must know your current PIN.
How do I place a stop payment on a check?
- Use our online banking service, NetBanker
- Stop by one of our convenient banking offices
- Call your local banking office
How can I protect my account from becoming overdrawn?
As a financial provider, we are devoted to helping our customers successfully manager their accounts. To keep your account healthy and avoid overdraft fees:
As a financial provider, we are devoted to helping our customers successfully manager their accounts. To keep your account healthy and avoid overdraft fees:
- Use your check register to log ALL transactions
- Do not rely solely on balance information provided online, by phone, or in person
- Utilize our online NetBanker service or our telephone banking service
- Monitor items that have not posted to your account
- Verify the accuracy of items that have posted to your account
- Use NetBanker to establish balance alerts
- Review your statement and balance your checkbook monthly
- Record the transactions of others authorized to use the account
- Note the date of established automatic drafts and transfers
- Use direct deposit so money is deposited quickly and safely
- Link other accounts for overdraft protection (certain restrictions apply to money market accounts)
What if I forget my NetBanker password?
On the homepage, click the login button, in the top right corner. Enter your Username and click Login. Under the password box, click Reset Password. A password reset email will be sent to the email address on your NetBanker account. If you need additional help, please call your local banking office and we'll be happy to assist you.
On the homepage, click the login button, in the top right corner. Enter your Username and click Login. Under the password box, click Reset Password. A password reset email will be sent to the email address on your NetBanker account. If you need additional help, please call your local banking office and we'll be happy to assist you.
Can I send money from my account at this bank to an account I have at another bank?
Yes. We offer iPay, a bill pay and person-to-person payment system which is available to NetBanker users for a minimal fee. For more details, please refer to the Online Banking page, under the Personal tab of this site.
Yes. We offer iPay, a bill pay and person-to-person payment system which is available to NetBanker users for a minimal fee. For more details, please refer to the Online Banking page, under the Personal tab of this site.
How many ways can I send money to other people
- Use iPay, our online bill pay service to send Pay a Person, person-to-person payments*
- Wire money* (see our schedule of fees, under the Resources tab of this site)
- Check or cashier's check*
*See our Schedule of Fees, under the Resources tab of this site
How can I make a deposit?
- Direct deposit: You can authorize direct deposit of your paycheck or other income into your account. It is free, secure, and quick. Direct deposit is a smart choice that will save you time and money because your funds are safely deposited directly into your account for quicker access.
- The Bank N.A. banking offices: Visit any of our banking offices to make your deposit during normal banking hours or leave in a night depository, after hours.
- One-time and Recurring Transfers: You can initiate a one-time transfer or establish recurring transfers between your accounts by using our online NetBanker service or visiting one of our convenient banking offices.
- Automatic transfers: You can transfer money from another bank to us if the other bank offers that service. Using NetBanker, you can also transfer funds between accounts you own at The Bank N.A. Simply choose the date and amount you wish to transfer. It’s quick and simple.
How does direct deposit work?
- Direct deposit is a safe, convenient and fast way to receive regular income such as payroll, Social Security income, retirement income and more. With direct deposit, you will never again worry about your check getting lost, delayed or stolen. Enrolling in direct deposit removes the need for a paper check. Your paycheck or other regular income is electronically deposited into your bank account. You will have immediate access to your funds on the day of deposit.
- To sign up for direct deposit, provide your checking account information to your employer, benefits provider or other originator (i.e. Social Security Administration 800.772.1213 or go to www.ssa.gov/deposit/howtosign.htm, employer retirement plan sponsor, etc.). The originator will need your account number and The Bank N.A.'s routing number. You can find both of these numbers at the bottom of your personal checks.
How long are my account statements available online?
eStatements are available for 18 months and basic, regular text statements are available for 13 months. If you are in need of statements past these periods, please contact us and we will be happy to assist you. For complete record-keeping, you may choose to download and save your monthly/quarterly eStatements as they are generated.
eStatements are available for 18 months and basic, regular text statements are available for 13 months. If you are in need of statements past these periods, please contact us and we will be happy to assist you. For complete record-keeping, you may choose to download and save your monthly/quarterly eStatements as they are generated.
How can I open an account with The Bank N.A.?
Visit one of our convenient banking offices. What you'll need to open an account:
- At least one unexpired, primary government-issued identification such as:
a. Driver’s License
b. State Issued ID
c. U.S. Passport
d. Military ID Card
e. Tribal ID Card - Bring at least one secondary identification such as:
a. Debit/Credit Card
b. Insurance Card
c. Social Security Card
d. Voter Registration Card
e. Student ID Card
What can I do with telephone banking?
Gabriel is our 24/7 telephone banking service. When using Gabriel:
Gabriel is our 24/7 telephone banking service. When using Gabriel:
- Press 1 to speak with a bank representative during normal banking hours
- Press 2 to receive automated account information
- Press 3 to transfer funds between your accounts or make a loan payment
- Press 5 to change your telephone banking personal identification number (PIN)
- Press 6 to hear bank information
- Press 7 to speak with a bank representative during normal banking hours
To use Gabriel Telephone Banking, dial 918.426.DATA (918.426.3282) or 800.259.2262
What is mobile banking and how can I start using it?
Mobile Banking is using your smart device to take care of your banking while on-the-go. Our mobile options allow you to:
Mobile Banking is using your smart device to take care of your banking while on-the-go. Our mobile options allow you to:
- View your account information
- Transfer funds
- Make deposits
- Pay bills and send person-to-person payments through iPay, if you have that service
- Access account statements for up to 12 months
There are two ways you can access mobile banking:
- Website for Smart Devices with Web Browsers
NetBanker can be accessed from our website on smart devices, with built in web browsers. The speed will be dependent on signal strength and carrier data quality. - App for iPhone/iPad and Android Users
Our app can be found in the Apple App Store or on Google Play. Just search for "TBNA 2 Go" and you'll be on your way.
More information, as well as a detailed setup guide for our app, can be found by visiting our online banking pages, under the Personal or Business sections of this site.
Do I have to enroll in online banking to use mobile banking?
Yes. To use mobile banking, you must be assigned a NetBanker User ID and Password.
Yes. To use mobile banking, you must be assigned a NetBanker User ID and Password.
What is the cost of online banking and mobile banking?
Use of both online and mobile banking is free; however, internet provider/mobile data rates and usage may apply.
Use of both online and mobile banking is free; however, internet provider/mobile data rates and usage may apply.
Is there an inexpensive way to quickly send money to someone from my account?
Absolutely. iPay, our bill payment and person-to-person payment system allows you to quickly send money to anyone with a bank account, in a snap. Please refer to the iPay section of the Online Banking page, under the Personal section of this website.
Absolutely. iPay, our bill payment and person-to-person payment system allows you to quickly send money to anyone with a bank account, in a snap. Please refer to the iPay section of the Online Banking page, under the Personal section of this website.
How do you change the NetBanker ID, password, and email address?
Along the top of your NetBanker page are six tabs. Click on the Options tab. Enter the information you want to change, and choose Submit. To get back to your account information, click on the NetBanker tab.
Along the top of your NetBanker page are six tabs. Click on the Options tab. Enter the information you want to change, and choose Submit. To get back to your account information, click on the NetBanker tab.
How do you hide accounts? (We do not "Delete" accounts.)
You may limit the number of accounts displayed in NetBanker to as few as five, if desired. To do this, click on Options, and in the row under that, click on Accounts. Change the account display order, moving the account(s) you do not wish to see to the last account(s) listed. Click Submit. Then click on the Display tab to select the number of accounts you wish to have displayed. Your choices will be 5, 10, 20, 50, 100 or all. Choose Submit.
You may limit the number of accounts displayed in NetBanker to as few as five, if desired. To do this, click on Options, and in the row under that, click on Accounts. Change the account display order, moving the account(s) you do not wish to see to the last account(s) listed. Click Submit. Then click on the Display tab to select the number of accounts you wish to have displayed. Your choices will be 5, 10, 20, 50, 100 or all. Choose Submit.
Why do accounts become locked?
The user incorrectly enters his/her user ID or password three times, or the account has not been used for 3 months and the password was not changed when prompted.
What is online bill payment?
Online bill payment allows a depositor to send money from his/her bank account to a person or a company. When a customer establishes a payment, a check will be generated from the customer’s account and mailed, or the payment will be sent electronically, if the recipient is set up to receive electronic payments.
Online bill payment allows a depositor to send money from his/her bank account to a person or a company. When a customer establishes a payment, a check will be generated from the customer’s account and mailed, or the payment will be sent electronically, if the recipient is set up to receive electronic payments.
When in iPay, how do you know if a payee will be paid electronically or with a check?
If you've already established the payee, on your Payments dashboard, the word "check" or "electronic" will be displayed below the name of the payee. When establishing a new payee, the system will search to see if the payee accepts electronic payments and if so, you'll be notified of that.
If you've already established the payee, on your Payments dashboard, the word "check" or "electronic" will be displayed below the name of the payee. When establishing a new payee, the system will search to see if the payee accepts electronic payments and if so, you'll be notified of that.
One of my payees was accepting checks at the time I set them up in iPay but now they accept electronic payments. What should I do?
If a payee accepted checks when it was initially added to your payee list, but now accepts electronic payments, NetTeller will prompt you to change the payment type to electronic.
If a payee accepted checks when it was initially added to your payee list, but now accepts electronic payments, NetTeller will prompt you to change the payment type to electronic.
Can I use iPay to pay someone outside the United States?
All iPay payees must be located in the United States.
All iPay payees must be located in the United States.
If I schedule a payment in iPay, when will the amount be deducted from my account?
Electronic iPay transactions are deducted from your account on the payment date you specify, assuming you have sufficient funds available in your account. iPay transactions paid by check will not be deducted from your account on the payment date you specify. Instead, these types of transactions will use the payment date you specify to issue and mail a check drawn on your payment account. You should ensure that sufficient funds are available in your payment account when the check is subsequently presented for payment.
Electronic iPay transactions are deducted from your account on the payment date you specify, assuming you have sufficient funds available in your account. iPay transactions paid by check will not be deducted from your account on the payment date you specify. Instead, these types of transactions will use the payment date you specify to issue and mail a check drawn on your payment account. You should ensure that sufficient funds are available in your payment account when the check is subsequently presented for payment.
What if I schedule a payment in iPay and later determine that I need to change it?
To edit or stop a scheduled bill payment that is still pending, locate the Pending box on the right side of your Payments dashboard. Find the payment you would like to edit/stop and click on Edit, to the right. Make the necessary changes. If stopping the payment, scroll to the bottom of the Edit Payment page and check the box labeled, I would like to stop this payment. Click Submit.
To edit or stop a scheduled bill payment that is still pending, locate the Pending box on the right side of your Payments dashboard. Find the payment you would like to edit/stop and click on Edit, to the right. Make the necessary changes. If stopping the payment, scroll to the bottom of the Edit Payment page and check the box labeled, I would like to stop this payment. Click Submit.
What if I need to delete a scheduled payment in iPay but it is no longer pending?
If the scheduled payment is no longer pending, the edit and delete options will no longer be available to you. Contact the NetBanker Support Department for assistance at 918.421.4230.
If the scheduled payment is no longer pending, the edit and delete options will no longer be available to you. Contact the NetBanker Support Department for assistance at 918.421.4230.
What is RDA?
Remote Deposit Anywhere (RDA) allows customers to deposit checks into their deposit accounts at The Bank N.A. using their mobile devices..
Remote Deposit Anywhere (RDA) allows customers to deposit checks into their deposit accounts at The Bank N.A. using their mobile devices..
Which smartphone devices and tablets are supported by RDA?
Apple IPhone and IPad running IOS 6 or greater and Android device Version 2.2 or greater.
Apple IPhone and IPad running IOS 6 or greater and Android device Version 2.2 or greater.
Which accounts are eligible for RDA?
All consumer and business checking and savings accounts are eligible – excluding Second Chance checking. Deposit limits and other restrictions apply. Please refer to the Remote Deposit Anywhere Terms and Conditions for details.
All consumer and business checking and savings accounts are eligible – excluding Second Chance checking. Deposit limits and other restrictions apply. Please refer to the Remote Deposit Anywhere Terms and Conditions for details.
Is there a charge for RDA?
There are no transaction fees for RDA; however, your mobile provider may charge for data usage based on your plan.
There are no transaction fees for RDA; however, your mobile provider may charge for data usage based on your plan.
How do I activate RDA?
Because RDA is a service offered through our online NetBanker suite of products, a NetBanker login is required. To access RDA, first use your login credentials to access NetBanker. At the main menu, activate your “Mobile Settings” by choosing “Options/Mobile Settings”.
Because RDA is a service offered through our online NetBanker suite of products, a NetBanker login is required. To access RDA, first use your login credentials to access NetBanker. At the main menu, activate your “Mobile Settings” by choosing “Options/Mobile Settings”.
Note: You must notify us of your intention to utilize RDA so that we may enable the service and provide you (either in person or via email or regular mail) our “Remote Deposit Anywhere Terms & Conditions”.
Which smartphone app do I download to access NetBanker and RDA on my smartphone?
Search for the app “TBNA2Go” on your smartphone app center and install the app. Once installed, log in with your NetBanker ID and password and choose Deposits.
Search for the app “TBNA2Go” on your smartphone app center and install the app. Once installed, log in with your NetBanker ID and password and choose Deposits.
How do I notify The Bank N.A. of my intention to utilize RDA?
You can notify us by using one of the following options:
You can notify us by using one of the following options:
- Choosing Contact/New when logged into NetBanker and sending a message telling us you’d like to utilize RDA.
- Calling our NetBanker support personnel at 918.421.4230, Monday – Friday from 8:00 a.m. until 5:00 p.m.
- Stopping by one of our branches and visiting with a Customer Service Representative.
When will my RDA deposited funds be available?
Our policy is to make funds from your check deposits available to you on the first business day after the day we receive your deposit. If an RDA deposit is made by 2:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit and funds are typically available the next business day. If an RDA deposit is made after 2:00 p.m. on a business day that we are open, we will consider that the deposit was made on the next business day we are open and the funds will typically be available the day following the day of deposit.
Our policy is to make funds from your check deposits available to you on the first business day after the day we receive your deposit. If an RDA deposit is made by 2:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit and funds are typically available the next business day. If an RDA deposit is made after 2:00 p.m. on a business day that we are open, we will consider that the deposit was made on the next business day we are open and the funds will typically be available the day following the day of deposit.
Do I endorse the back of the check I deposit?
Yes – you must endorse the check, "For Mobile Deposit Only" and then sign your name. If the back of the check contains a method for indicating it is being deposited via mobile device, you must indicate so.
Yes – you must endorse the check, "For Mobile Deposit Only" and then sign your name. If the back of the check contains a method for indicating it is being deposited via mobile device, you must indicate so.
What do I do with the check once I’ve deposited it?
- Write the date of deposit on a corner of the check;
- Verify, the next day via NetBanker, that the deposit has been credited to your account;
- File it away for 45 days;
- After 45 days, destroy the check by shredding or some other means, if we haven’t contacted you and requested the original check.
Can I deposit any check using RDA?
You should only deposit checks that are payable to you and not any of the following: Federal Government Checks, Credit Card or Cash Advance Checks, Money Orders, Traveler’s Checks, Savings Bonds, Foreign Checks (not drawn on a U.S. bank), Insurance Drafts, IRDs (substitute checks).
You should only deposit checks that are payable to you and not any of the following: Federal Government Checks, Credit Card or Cash Advance Checks, Money Orders, Traveler’s Checks, Savings Bonds, Foreign Checks (not drawn on a U.S. bank), Insurance Drafts, IRDs (substitute checks).
Can a check I deposited using RDA be returned?
Yes – like any other check you deposit, a check deposited using RDA can be returned and you will be responsible for the amount of the check.
Yes – like any other check you deposit, a check deposited using RDA can be returned and you will be responsible for the amount of the check.
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